This kind of thing happened to my mother a few months ago. After they accessed her computer I had to spend hours getting the malware they then loaded off of it. Never let any unsolicited callers access your computer. If you have an issue take it to your local computer supplier for a scan and clean. I just received two calls from this number while I was gone. I cannot wait til they call back so I can tell them I know they are scammers and I am a computer tech.
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